Delivery and Returns
We try our hardest to fulfill all of our orders ASAP. All orders placed before 12pm will be processed that day. Orders placed after 12pm will be processed the following day.
Delivery Information (UK)
FREE UK Delivery on all orders. Delivery time: 2-3 working days.
Next Day Delivery - we aren't able to offer this yet, but bear with us, we are getting it sorted! Once we do your parcels will wing their way to you whippet-quick.
All orders will be dispatched using Royal Mail, usually within 1-2 working days. Please note that goods will not be dispatched on weekends, bank holidays or any other public holiday.
We do try and not sell out of stock items (because frankly we don't want to annoy you!) but if by some unfortunate technical tomfoolery you do order any items not in stock, we will email drop you an email to let you know when we would expect to delivery the items - or of course issue you a full refund and a sincere apology.
Some parcels will require a signature on arrival so please make sure someone will be in at the delivery address given. If you can't hang around for the postman, not to worry, they will leave notification of their delivery attempt with the necessary redelivery information.
We are happy to deliver to our doggy friends overseas. In fact, we would love for Kipper & Co. to be worn worldwide!
Standard International Delivery - £10.00. Please allow 2 weeks for delivery.
Exchange / Returns
We do our best to make sure you are happy with your order first time round, but appreciate sometimes you might want to exchange or return an item. Don't worry, we won't hold it against you! As long as your doggy hasn't been frolicking in the goods, we are happy for you to return unused items to us within 14 days of purchase. The customer is responsible for associated shipping costs unless a product is defective. Once we receive a return/exchange, please allow 2-5 business days for processing.
If you want to exhange or return anything please drop us an email at firstname.lastname@example.org and we will tell you where to send it.